The UPS Store in 3 Central Plaza

Customer Reviews about The UPS Store:

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  When I lived in Douglas County Georgia I rented a UPS box for 10 years and never had a problem. Recently I moved my business to Rome. Georgia where I once again rented a mailbox at the Rome Georgia UPS store at 3 central plaza. The young blond girl that rung me up was the same person who signed me upWhen I signed up she charged me $10.00 for a set of keys but when I went to pick the keys up she said the keys would be $20.00. I thought the $10.00 was ridiculous. They didn't want to back down on what they quoted me but eventually agreed to the $10.00 a second time. Tonight (12/28/16) I stopped by the store passing the US Post Office to give them business. I sent a cell phone to my senior aunt and did not know that the young blond girl who first tried to overcharge me was up to her wicked antics and added an extra $2.00 to my bill for an additional $100.00 of insurance that I did not ask for. When I told her she should've asked me before adding that up charge to my bill without my permission. She firmly took a stand and think that she needed my permission and proceeded to tell me that this is just how we do business. I told her that it wasn't good business. When I asked if she understood that she ignored me so I addressed the asst mgr who was listening in if she understood me and her response was "I'll take care of it sir." Not knowing what she meant I proceeded to check out and decided to leave but not feeling good about that store. I'm a business owner and I understand what good ethical practices can do for one's business just as I understand what bad reviews can do to it. Beware if you go there and ask questions about what you're getting charged and by all means CHECK YOUR RECEIPT!
  By Benjamin Apollos, May 20, 2017

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